Whatever your needs are we can arrange the shipping to accommodate your purchase. There are various types of shipping that you need to be aware of prior to making an equipment purchase:
Free Curbside DeliveryCurbside delivery is our FREE delivery option. The freight company will remove your equipment from the truck and place it on your property. You will need to bring the equipment into your home so it’s a good idea to have someone available to help you carry it in.
Threshold Delivery ($49)Delivery professionals will deliver and place your equipment inside the door of your home. Call (855)258-3555 to add this shipping option to your order.
In Room Delivery ($99)Two delivery professionals will place your equipment in the room of your choice (up or down 2 flights of stairs). Call (855) 258-3555 to add this shipping option to your order.
White Glove Delivery & Assembly ($199)This is our premium level of service. In addition to placing the equipment in the room of your choice, we'll also assemble it. (The 2 flights of stairs rule still applies, call us to arrange for more flights). While we do everything we can to make do-it-yourself assembly simple, for some people this in room placement and assembly option is well worth it. Call (855) 258-3555 to add this shipping option to your order.
Please NoteAll shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 20% restocking fee may apply. If you request a reconsignment to have your machine delivered to a different address than originally specified on the order a $30 reconsignment charge will apply.
All products will ship via motor freight and delivery is available to the 48 contiguous US states only.
Replacements and Returns
100% Satisfaction Guaranteed
If you’re not 100% satisfied- for any reason – simply contact our customer service department within 30 days from receipt of your product at (855) 258-3555 for a return authorization.
XTERRA Fitness guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts. However, if in the first 30 days you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit. To obtain a Return Authorization Number, please contact Customer Service at 855-258-3555. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RA number will not be accepted at our warehouse. To be eligible for a complete product refund or credit, you must:
The Customer is responsible for all return freight and possible packaging costs, these costs will be deducted from customer’s refund amount IF:
Items may be subject to a restocking fee. All original packaging must accompany the returned product to avoid a restocking fee (restocking fee may cost up to 20% of items cost if original packaging is not used). If you return an item due to size limitations, you are still responsible for return freight costs and a restocking fee may apply.
The customer will be responsible for getting the packaged equipment beyond the threshold/door and help carrier place unit onto the truck.
XTERRA Fitness will assume all shipping charges, IF:
XTERRA Fitness reserves the option to repair or replace the defective product with a product of equal or better features and functionality. A replacement part or product may be new or refurbished. While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturing delays, delays caused from shipment of parts to a service facility, or acts of God.