The dealer that you purchased your fitness equipment from is your administrator for all warranty and service needs. Your first step is to contact your dealer. You may also utilize our network of Independent Service Companies for assistance.
Your serial number for your XTERRA Fitness fitness bike is located on the back base frame of the bike where the rear stabilizer meets and attaches to the base frame. Your serial number for your XTERRA Fitness elliptical trainer is located on the main housing in the back of the main housing/shroud of the unit. Your serial number for your XTERRA Fitness treadmill is located in the front of the treadmill near the power switch and electrical plug of the unit. Please provide all numbers and or letters printed on this sticker. In most cases the first three numbers of the serial number indicate the model. Example - 6858100601000111 - This is an XT685 treadmill. If you are unable to locate your serial number please call XTERRA Fitness service directly and provide us an approximate date when your model was purchased and the model number.
To keep your model looking new and operating at its highest optimum performance use a soft, damp cloth or paper towel to wipe your fitness bike, elliptical trainer or treadmill down and keep clean. In addition to general cleaning your ellipticals rollers and guide rails should be clean. If needed you can use XTERRA Fitness lubricant on the rails to elevate any noise. Follow the same guidelines as noted on the bike & elliptical above for your treadmill in addition to wiping the edge of the belt and the area between the belt edge and the frame on your treadmill. This should be done once a month to extend the belt and deck life. Keeping the area beneath your treadmill vacuumed is also important. Once a year you should remove the motor cover hood to your treadmill and vacuum dirt and dust that may have accumulated. Use water only - No cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to Dry Before Using.
Do not lubricate with other than XTERRA Fitness approved lubricant. Your treadmill comes with one tube of lubricant. You may purchase lubricant by calling: 1-800-258-4555. Lubricate the deck every three months or every 180 hours -- whichever comes first.
Your electrical plug for your XTERRA Fitness treadmill is located in front of the machine on the right hand side. Your electrical plug for your XTERRA Fitness elliptical is located on the left hand side of the housing toward the front of your machine. Your electrical plug on your XTERRA Fitness fitness bike is located on the front right side of the housing/shroud.
This is our premium level of service. In addition to placing the equipment in the room of your choice, we'll also assemble it. (The 2 flights of stairs rule still applies, call us to arrange for more flights). While we do everything we can to make do-it-yourself assembly simple, for some people this in room placement and assembly option is well worth it.
Call (800)123-1324 to add this service for an additional $199 per unit.