Frequently Asked Questions
We have compiled some of your most Frequently Asked Questions. Click on a question below to reveal the answer.
- I need technical assistance on my XTERRA Fitness equipment, who should I contact for service?
- I purchased my XTERRA Fitness product online - who do I contact for service in my area?
- What if I need replacement parts for my XTERRA Fitness product?
- My dealer is no longer in business or I have moved to another location - what should I do now?
- What information should I be prepared to give to XTERRA Fitness Service Department?
- Where do I locate the serial number on my XTERRA Fitness fitness bike, elliptical or treadmill?
- Is there any General Maintenance I need to perform on my XTERRA Fitness fitness bike, elliptical trainer or treadmill?
- What should I lubricate the belt and deck with and how often?
- How can I order XTERRA Fitness approved lubrication for my XTERRA Fitness products?
- Where is the power receptacle located on my XTERRA Fitness fitness bike, elliptical trainer, or treadmill?
- I don't see a dealer in my area, may I purchase directly from XTERRA Fitness?
- There is a dealer in my area, may I still purchase directly from XTERRA Fitness?
- How do I get White Glove Delivery & Assembly?